COAST FAQ

BIKESHARE 101

Bike share is a transit system consisting of a network of stations where bikes are publicly available for short-term rental though several different fare options. Our bikes will help you connect with HART and the Street Car by solving the the ‘first-mile, last-mile’ problem. Most trips are typically short and quick, usually under two miles.

The power of enabling one-way trips rather than a forced round trip due to having a personal vehicle is transformative. Bike share opens up mobility options that weren’t previously convenient and makes public transit more viable. It also enables greater access to multi-modal trips where you may use bike share for the first part of your trip, but may take the trolley, a car service or even catch a ride with a friend on the way home.

MEMBERSHIP AND BILLING

Annual Member: $79

Annual Student Member: $59 (.edu email address required)

Monthly Plus Membership: $20

Monthly Basic Membership: $15

Pay As You Go: $8

Pay As You Go accounts are automatically preloaded with the first hour of ride time. After you’ve ridden for an hour, your account will be billed at $8.00/hour prorated by the minute. </span>

Monthly Basic and Annual members get 60 minutes of daily ride time, whereas Monthly plus members get 90 minutes. Daily ride time resets at midnight daily and does not “rollover.” If you go over your hour, you’ll be billed $8.00 per hour prorated by the minute on your credit or debit card.

There is a $3 fee if you don’t lock at a Coast Hub Station and a $25 fee for locking the bike outside the Coast Bike Share system area.

Our regular annual memberships and monthly memberships will renew automatically. If you don’t want to renew your membership automatically.

You can opt out following these steps:

  1. Sign In to your Coast Bike Share account
  2. Select Account
  3. Select “Memberships”
  4. Select the edit button next to “Auto Renewal”
  5. Toggle option ON or OFF

If the option is toggled off then your subscription will expire at the end of your subscription date and will not be renewed.

Not at all. Please use your hour however you’d like, as long as you use it by midnight. We’ll just add up your minutes throughout the day and once you exceed your hour, we’ll send you an email notification.

This option is great for visitors, occasional riders, or those wishing to try out the system. Once you sign up for this plan, you’ll be charged $8.00 which will give you 60 minutes of cumulative time. This doesn’t have to be used in one day and can be used as you wish.

More frequent riders may want to get an Monthly Basic or Monthly Plus Membership, which will give you 60 or 90 minutes of time per day for just $15 or $20 a month.

Coast Bike memberships can be purchased online through the Coast Bike website or via the Social Bicycles app which is available as a download through our website. Monthly annual members will receive a membership card that can be used to easily check out a bike with a PIN number.

Each fare option includes one hour of cumulative riding time per day. Any additional time will be billed at $8.00 per hour prorated by the minute. The maximum ride time charge is $40 a day per bike that you rent.

Here is a list of additional fees:

  • Parking outside of a Coast Hub Station will incur a $3 convenience fee
  • There is a $25 fee for locking the bike outside the Coast Bike Share system area
  • On the flip side, if you pick up a bike parked at a public bike rack and return it to a Coast Hub Station, you’ll be rewarded a $1 credit on your account

We recommend that you create a separate account for each individual that is riding for billing purposes.

You may; however, rent up to four bikes by entering your account number and PIN into the bikes that you want to rent. The credit card that we have on that account is responsible for all charges associated for all bikes. You cannot reserve more than one bike online or through the mobile app.

Each fare option includes one hour of cumulative riding time per day. Any additional time will be billed at $8.00 per hour prorated by the minute. The maximum ride time charge is $40 a day per bike that you rent.

Here is a list of additional fees:

  • Parking outside of a Coast Hub Station will incur a $3 convenience fee
  • There is a $25 fee for locking the bike outside the Coast Bike Share system area
  • On the flip side, if you pick up a bike parked at a public bike rack and return it to a Coast Hub Station, you’ll be rewarded a $1 credit on your account

BIKES AND STATIONS

Our smart-bikes from Social Bicycles (SoBi) have brains! This sets them apart from other bike-share systems. On the back of the bike is a GPS-enabled, solar-powered panel with an on-board lock.

With this panel, you can check out the bike, unlock and lock it, put it on hold and report a problem. It will even let you know how many miles you rode and how many calories you burned by logging into your Social Bicycles account.

One of our favorite features on our bikes is the chainless shaft drive. You won’t have to worry about your pants getting caught or getting greasy! They also have nifty extras like 3 speeds, an adjustable seat post, front and rear lights that illuminate automatically, a large, full-sized basket, puncture resistant tires and a bell (just above the left hand grip – give it a turn!).

A Coast Hub station is where you go to find, check out and return a bike. It’s equipped with bikes and racks that the bikes are locked to.

Locking outside of a station will incur a $3 convenience fee. You’ll also see designated Park and Go racks at businesses around town. This is free Coast parking, so feel free to park here as well!

RIDING THE BIKE

A Coast Bike Share membership can be purchased by anyone 18 or older with a credit or debit card.

Our bike seat post is adjustable and will fit those in the range of 5’ – 6’4” tall.

Yes. A bike can be reserved from the Social Bicycles mobile app. Once you reserve a bike, you’ll have 10 minutes to unlock it. The clock starts ticking once the reservation is made.

Reserving Multiple Bikes:

You can only reserve one bike at a time. All other bikes must be accessed by entering your account number and PIN into the bike’s keypad.

Sure! Just hit the HOLD button on the keyboard of the back panel before you lock the bike.

You can put it on hold for up to one hour at a time, just remember that you are still ‘on the clock’ while the bike is on hold and you will be charged if you go over your daily hour of riding time.

If you need more time, select extend or simply unlock the bike, put it on hold again and lock it.

Be sure to lock you bike to a rack, even if it’s a quick stop.

Helmets are not required to ride bike share, but we do recommend them!

Visit one of our Partner Bike Shops for discounts on helmet purchases across the bay!

When locking to a designated Coast rack, be sure to position your bike with the back panel next to the blue circle on the hub fin. Remove the yellow U-lock from the holster and position into so that it’s secured to the rack and into the designated holes on the side of the back panel of the bike.

Check the keypad to make sure the light indicates the bike is locked and give it a gentle tug to make sure it’s secure. If the bike is not registering as locked and you have adjusted the U-lock multiple times, please contact customer service at 813-999-3300. Be sure to always lock your bike at a Coast Hub Station, at a designated Park and Go rack or at a public bike rack that will accommodate the U-lock. There will be a $3 convenience feefor locking at at public rack and a $25 fee for locking the bike outside the Coast Bike Share system area.

TROUBLESHOOTING

If you encounter a mechanical problem, press the REPAIR button on the keypad before locking the bike and checking out another available bike. If you need further assistance or are having trouble locking the bike, please contact customer service at813-999-3300.

Bike share theft is rare, but if it does happen, please contact customer service immediately at 813-999-3300. You must do this within 24 hours. You will be asked to fill out a theft report form and we also request that you call or visit the police precinct in which the theft occurred within 24 hours to file a police report. Your credit card may be charged for the cost of recovery or replacement of the bike. To prevent theft, always keep the bike locked to a rack if you are not riding it.