Bike Share 101: Troubleshooting

We’re answering your questions in our Bike Share 101 series. While bike share is known for being quick, easy and convenient, today we’re covering quick-fix questions members occasionally ask when using the system for the first time.

What should I do if my user code isn’t working?

Most of the time, it’s simply a case of the code being incorrect. Pull up your account on the mobile app and make sure you’ve entered it correctly.

Very occasionally, the technology on a particular bike needs attention. In that case, try your code on a different bike.

What should I do if the station I want to lock up at is full?

Our operations team are on the ground throughout the day and night to make sure stations are equally balanced; however, during peak ride times, this can sometimes happen. If there are no available spaces at the station you’d like to use, pull up the app and tap your nearest station markers to see how many spaces are vacant close by. Station locations are dense, so you won’t have to go far.

Alternatively, if you’re in a hurry, you can secure the bike to any bike rack. Drop our customer service team a line to let them know you couldn’t dock at a station to avoid a $3 out-of-hub charge.

I can’t lock my bike up correctly. Help!

Our bike locks don’t have codes, or fiddly components, and are very easy to use. Roll the bike into the designated groove at the station, remove the u-bar from its holster, and insert through the rack, into the holes on the side of the bike. If the bike is sitting in the groove comfortably, the lock won’t catch on the spokes, and it’ll be smooth sailing.

Curious about something that hasn’t been mentioned here? Ask away on Twitter or Facebook.